Liberty Reserve: Trouble in Paradise? Blocked account and maintenance mode RSS - comments

Liberty Reserve blockedHaving witnessed the latest Payza and EgoPay revolution, one has become more cautious towards any new developments when it comes to payment processors' policies as well as any changes regarding the payments, withdrawals and other essential matters.

Just recently, the word got around that the Costa Rica-based Liberty Reserve has started suspending random accounts. Those who use PayPal are usually accustomed to such inconveniences. However, provided that it was true, it would be a first for the Liberty Reserve customers. Seeing that there are more and more complaints, it prompts the question: is Liberty Reserve taking a new direction in their policy or is it a simple payment system error?

Some LR users have reported that they are getting messages such as "The account is locked by administration" and that the LR support team could not offer them any explanation besides asking the upset users to wait for a response from a proper department. One of the possible explanation would be that there has been some maintenance-related activity on LR website. Such notion may be further supported by the fact that as of now is "offline for maintenance". Nevertheless, while many LR users point out the randomness of the locked accounts occurrences, there are also those who claim that it happens to the “wealthier” LR customers more often. And that would provide everyone with an entirely different line of reasoning...

One could note, that – regardless of the reasoning behind the accounts' suspension – Liberty Reserve should address the issue formally and let all the interested parties know why the accounts are getting locked. Especially since more and more users complain that – despite waiting patiently, sometimes more than 24h – they did not receive any information as to why they have to wait in the first place.

Edit: today's update:

Dear friends, it has come to our attention that some of our customers became concerned with our latest maintenance continuation and erroneous account status change for a group of our clients. Please find below an official explanation of reasons behind both instances:

1. There is a group of blocked accounts which were erroneously blocked by an automated script that was tested in the beginning of August and apparently has failed to perform properly. Script was designed to automatically secure in account in the event of multiple suspicious login attempts. During this maintenance we have identified the problem, addressed it and it is now being solved.

2. Since we were forced to perform extended maintenance, we saw an opportunity to add some of the additional features that were pending to be added to the website. As the web site appears shortly, you will discover Credit Card Funding option (available ONLY to a verified users), along with other minor improvements and enhancements.

We sincerely apologize for any inconvenience this maintenance may have brought to you and would like to assure you that both issues are addressed in a timely manner and currently being worked on around the clock for the quickest and safest resolution. During this final stage of maintenance we are identifying erroneously blocked accounts and updating their statuses to "normal". This is a long and tedious process so your patience is appreciated. While we are doing everything possible to bring the system back faster, these processes make take an additional up to 2-4 days to complete.

Any other explanation of this maintenance that you may come across online in various online forums is inaccurate or simply put - false and misleading. 


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